The Consumer Ombudsmen of Finland, Sweden, Denmark and Norway met in Helsinki in the beginning of May to discuss several consumer protection issues relating to the digital society. The topics discussed varied from consumer legislation in the digital economy to consumer protection issues in connection with the Internet of Things. One of the discussed themes […]

A year ago in February 2016, the European Commission launched an Online Dispute Resolution (ODR) platform. The ODR platform’s purpose is to resolve disputes between consumers and businesses arising from a good or service purchased online within the EU. It works cross-border, is faster, simpler and more cost efficient than going to court, offering benefits […]